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Shipping & Order Processing Policy

Shipping Policy

Like everything we do at ManSoap, we try and use the least environmentally impactful shipping methods possible.  In fact, we would love you to get our products from our amazing network of Stockists as your first choice.  We know that isn't always possible though so do offer flat rate shipping in Canada.  Our shipping costs are based on weight.  

  • Up to 500 grams is $10.00 flat.  
  • 501 grams to 2 Kilograms is $15.00
  • 2 Kilograms to 4 Kilograms is $20.00
  • Every order of $59.00 or more qualifies for FREE SHIPPING!

If you live in the United States or other countries and are interested in trying out ManSoap, please send us an email at info@mansoap.co  We would love to chat!

Order Processing

Once you have completed your order and payment has been processed you will receive an email.  This email will be the link to updates about your specific order.  As we process your order and ship it out, you will receive an updated email with your tracking number. Please allow up to 3 days for your order to be processed until you receive your tracking number.  If you have not received your tracking number after 3 days, please ensure your check your SPAM filter.  Still no email?  Get in touch with us at info@mansoap.co and we'll get back to you right away.

Exchange Policy

Sometimes a product just isn't what you were expecting.  We get it.  ManSoap has a 30 day exchange policy.  If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.  Please reach out to us by email at info@mansoap.co so we can chat with you and ensure we do everything possible to make your experience excellent.

Once we have approved your exchange, and we have received your items back in unused, original condition, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

If approved for an exchange, you will be responsible for paying for your own shipping costs for returning your item. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We recommend that you use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.